pq789 Privacy Policy

01 Who We Are

pq789 is an internationally licensed online casino and sports betting platform operating at pq789.org. The pq789 platform offers live casino games, cricket and PSL betting, slots, instant games, and a comprehensive range of real-money gaming products to adult players across Pakistan, including users in Karachi, Lahore, Islamabad, Faisalabad, and other cities.

For the purposes of this Privacy Policy, pq789 (referred to as "pq789", "we", "us", or "our") acts as the data controller in respect of personal data collected from players, registered account holders, and visitors to the pq789 website. As data controller, pq789 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected through the pq789 website at pq789.org, any mobile-optimised interfaces, and any communications between pq789 and its players via live chat, email, or other supported channels.

02 Personal Data We Collect

pq789 collects only the personal data that is necessary for the lawful operation of the platform, the delivery of gaming and betting services to Pakistani players, compliance with applicable regulatory obligations, and the prevention of fraud and financial crime. The categories of personal data we collect are set out below.

pq789 does not collect or process special category personal data (such as health information, biometric data, or political opinions) except where explicitly required by applicable responsible gaming regulations, such as in cases involving self-exclusion, problem gambling assessments, or legal incapacity flags. In such cases, processing is conducted with your explicit consent or as required by law.

03 How We Collect Your Data

pq789 collects personal data through the following means:

• Direct Provision: Information you provide directly to pq789 when registering a pq789 account, completing KYC verification, making deposits or withdrawals, claiming bonuses, submitting a support request, or participating in promotional activities.
• Automated Technical Collection: Data collected automatically when you visit or interact with the pq789 website, including IP address, browser fingerprint, device identifiers, session logs, and clickstream data, via server logs, cookies, and similar tracking technologies.
• Payment Processors: Transaction reference data returned to pq789 by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported PKR payment processors following the processing of a deposit or withdrawal transaction.
• Identity Verification Services: Data returned by third-party KYC and identity verification service providers engaged by pq789 to validate government-issued identification documents submitted during account verification.
• Fraud Prevention Services: Device risk scores, behavioural analytics signals, and flagging data received from third-party fraud detection and anti-money-laundering screening providers used by pq789.
• Communications: Data you provide when contacting pq789 through live chat, email, or any other support channel, including the content of your enquiry and any attachments you submit.

04 Why We Use Your Data

pq789 uses your personal data only for clearly defined, legitimate purposes. The table below outlines each processing purpose and the category of data used for that purpose.

pq789 does not use automated decision-making or profiling in a way that produces legal or similarly significant effects on players, except where required for fraud detection and AML screening in accordance with our regulatory obligations. In such cases, you have the right to request human review of any automated decision.

05 Legal Basis for Processing

pq789 processes your personal data in accordance with applicable data protection principles. For each processing activity, pq789 relies on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between pq789 and you as a registered account holder — including account registration, game delivery, payment processing, and customer support.
• Legal Obligation: Processing is required for pq789 to comply with applicable legal and regulatory requirements, including anti-money-laundering (AML) obligations, KYC regulatory requirements, and responsible gaming regulations imposed by pq789's international gaming licence.
• Legitimate Interests: Processing is necessary for pq789's legitimate business interests, including fraud prevention, platform security, abuse detection, and improving the quality and reliability of the pq789 platform — where such interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your freely given, specific, informed, and unambiguous consent — such as sending you marketing communications or using non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

pq789 does not sell your personal data. pq789 shares personal data only with carefully selected third-party service providers and where required by law, as described below.

6.1 Service Providers. pq789 engages third-party service providers to assist with specific operational functions, including identity verification (KYC), payment processing (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), fraud detection, platform hosting and infrastructure, customer support tooling, and email delivery. These providers are contractually bound to process your data only on pq789's instructions and to maintain appropriate data security standards. They are not permitted to use your data for their own purposes.

6.2 Gaming Software Providers. Where games on the pq789 platform are supplied by third-party game studios or live dealer providers, certain gaming activity data (such as game session identifiers and bet records) may be shared with those providers solely for the purpose of delivering and auditing the game in question. Game providers are bound by strict data processing agreements with pq789.

6.3 Regulatory & Law Enforcement Authorities. pq789 may disclose your personal data to applicable regulatory bodies, gaming licence authorities, financial intelligence units, or law enforcement agencies where required by applicable law, a court order, or a lawful regulatory instruction. pq789 will notify you of such disclosures where legally permitted to do so.

6.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of pq789's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified prior to your data being transferred and becoming subject to a different privacy policy.

6.5 No Third-Party Marketing. pq789 will never share your personal data with third-party advertisers, marketing agencies, or data brokers for the purpose of third-party direct marketing.

07 Cookies & Tracking Technologies

The pq789 website uses cookies and similar tracking technologies to provide a functional, secure, and personalised user experience. A summary of the cookies used by pq789 is provided below.

You can manage your cookie preferences at any time through the pq789 cookie preference centre, accessible from the footer of the pq789 website. You may also manage cookies through your browser settings. Disabling strictly necessary cookies may affect the functionality of your pq789 account.

pq789 does not use third-party tracking pixels from social media platforms or advertising networks for the purpose of cross-site behavioural profiling.

08 Data Retention

pq789 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and contractual obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration of your active pq789 account relationship.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money-laundering regulations. In certain jurisdictions or where required by pq789's gaming licence authority, a longer retention period may apply.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with AML record-keeping obligations.
• Gaming Activity Logs: Retained for a minimum of three (3) years following account closure, for the purposes of dispute resolution, responsible gaming monitoring, and regulatory audit.
• Customer Support Communications: Retained for three (3) years from the date of the last communication, to support complaint resolution and service quality review.
• Marketing Consent Records: Retained for the duration of the consent period and for one (1) year following withdrawal of consent, as proof of your consent and opt-out decision.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pq789's internal data disposal procedures. Anonymised data may be retained indefinitely for statistical analysis and platform improvement purposes, as it can no longer be used to identify you.

09 Your Privacy Rights

As a pq789 account holder or a visitor to the pq789 website, you have the following rights in respect of your personal data. These rights may be exercised free of charge by contacting the pq789 support team.

• Right of Access: You have the right to request a copy of all personal data pq789 holds about you, together with information about how it is being used. pq789 will provide a response within 30 days of receiving a verified access request.
• Right to Rectification: You have the right to request that pq789 correct any inaccurate or incomplete personal data held in your account. Minor corrections (such as email address updates) may be made directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to pq789's legal obligation to retain certain records under AML and gaming regulatory requirements.
• Right to Restriction of Processing: You have the right to request that pq789 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to pq789 in a structured, machine-readable format, and to request that this data be transferred to another organisation where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where pq789 relies on legitimate interests as the legal basis. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
• Right Not to Be Subject to Automated Decision-Making: You have the right to request human review of any decision made about you solely through automated processing that produces a significant effect on you.

10 Data Security

pq789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• TLS Encryption: All data in transit between your device and pq789 servers is protected using Transport Layer Security (TLS 1.2 or higher) encryption.
• Data Encryption at Rest: Sensitive personal data stored on pq789 infrastructure, including KYC documents and financial data, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within pq789 is governed by role-based access control (RBAC). Only authorised pq789 personnel with a legitimate operational need can access player data, and all access is logged and auditable.
• Two-Factor Authentication: All pq789 account holders are offered SMS-based two-factor authentication (2FA) to protect their account from unauthorised access. pq789 internal systems require mandatory MFA for all staff with access to production data.
• Regular Security Audits: pq789 conducts regular internal and third-party security assessments, penetration tests, and vulnerability scans of its platform infrastructure.
• Incident Response: pq789 maintains a documented data breach incident response procedure. In the event of a data breach likely to result in a risk to your rights and freedoms, pq789 will notify the relevant regulatory authority within 72 hours and will inform affected players without undue delay.

While pq789 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own pq789 account credentials. If you suspect your account has been compromised, please contact pq789 support immediately.

11 Children's Privacy

The pq789 platform is strictly restricted to adults aged 21 years and above. pq789 does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is applied at the point of account registration, and KYC procedures are used to confirm player age before any real-money gaming or betting is permitted.

If pq789 becomes aware that personal data has been collected from a person under the age of 21 — whether through a fraudulent registration, a misrepresentation of age, or any other means — pq789 will immediately suspend the relevant account, delete all associated personal data, and report the matter to the relevant regulatory authority where required.

12 International Data Transfers

As an internationally licensed online gaming operator, pq789 may process and store personal data on servers and infrastructure located outside of Pakistan. Where personal data is transferred to a country or territory outside Pakistan, pq789 takes all necessary steps to ensure that the transfer is carried out in accordance with applicable data protection principles and that your data receives a level of protection equivalent to that which it would receive within Pakistan.

Safeguards applied by pq789 for international data transfers include:

• Engaging only service providers located in jurisdictions with adequate data protection frameworks as recognised by applicable international standards.
• Implementing standard contractual data processing agreements with all third-party service providers who process personal data outside Pakistan on pq789's behalf.
• Conducting data transfer impact assessments where required prior to transferring sensitive personal data to third-country service providers.

For further information about the international transfer safeguards applied by pq789, please contact the pq789 support team.

13 Updates to This Privacy Policy

pq789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, pq789's data processing practices, or the services offered on the platform. The effective date at the top of this Privacy Policy will be updated whenever a material change is made.

Where changes to this Privacy Policy are material — meaning they substantively affect how pq789 collects or uses your personal data, or affect your rights — pq789 will provide advance notice by posting a prominent notice on the pq789 website and, where appropriate, by sending a notification to the email address associated with your account.

Your continued use of the pq789 platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the updated policy, you should cease using the pq789 platform and may request account closure in accordance with the Terms & Conditions.

pq789 recommends that all registered players review this Privacy Policy periodically. Previous versions of this Privacy Policy are available upon request from the pq789 support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pq789's handling of your personal data, please contact the pq789 Data Support team using the following contact details:

[email protected]

Live chat — available 24 hours a day, 7 days a week via the pq789 website

pq789 will acknowledge all privacy-related enquiries within 48 hours and aims to provide a substantive written response within 30 calendar days of receipt. All privacy enquiries are treated with strict confidentiality by the pq789 support team.